Stellar's HQ Cancellation and Refund Policy

Effective Date: July 1st, 2026

At Stellar's HQ, we reserve time, studio space, equipment, and creative resources specifically for each client booking. To ensure fairness and availability for all clients, the following cancellation and refund policy applies to all Stellar's HQ services, creative productions, equipment rentals, and Beauty Marks by Marz beauty sessions.

Booking Deposits

  • A deposit or full upfront payment is required at the time of booking to secure your appointment, session, rental, or project date.
  • No booking will be considered confirmed or locked into the calendar until the required payment has been received.

Cancellations Made More Than 48 Hours Before the Scheduled Appointment

  • Clients who cancel a service, production session, studio rental, or beauty appointment at least 48 hours prior to the scheduled start time are entitled to a full 100 percent refund of their deposit.
  • Refunds will be processed using the original payment method and may take several business days to appear, depending on your financial institution.

Cancellations Made Between 24 and 48 Hours of the Scheduled Appointment

  • Cancellations made within this window will receive a 50 percent refund of the deposit, or a full 100 percent store credit to be applied to a future Stellar's HQ booking date.

Cancellations Made Less Than 24 Hours Before the Scheduled Appointment

  • Deposits become completely non-refundable if a cancellation is made less than 24 hours before the scheduled appointment time.
  • Late cancellations prevent us from offering the reserved time, studio gear, and specialist staff resources to other waiting clients.

No-Show Appointments

  • Clients who fail to attend a scheduled session, equipment rental period, or beauty booking without prior notice will be considered a no-show.
  • No-shows will automatically forfeit their deposit and will be required to pay upfront in full before booking future services with Stellar HQ or Beauty Marks by Marz.

Rescheduling

  • Clients may request to reschedule an appointment or studio session by providing at least 24 hours notice.
  • Rescheduling requests are subject to studio availability. Approved rescheduled bookings will have the original deposit applied directly to the new appointment date.

Late Arrivals

  • Clients who arrive late for a scheduled session or beauty appointment will have their duration reduced accordingly to avoid impacting subsequent bookings.
  • Late arrivals remain entirely responsible for the full cost of the originally reserved booking period.

Cancellation by Stellar's HQ

In the rare event Stellar's HQ must cancel a booking due to unforeseen studio circumstances, clients will be promptly offered either:

  • A full refund of all deposits and payments made.
  • The option to reschedule the production or session at a mutually agreed-upon date and time.

Exceptions

Stellar's HQ reserves the right to make exceptions to this policy on a case-by-case basis for verified personal emergencies, severe weather conditions, or extraordinary circumstances.

Contact Information

To cancel or reschedule a booking, please contact us immediately:

Stellar's HQ
1530 Tremont St
Cincinnati, OH 45214
Email: mgmt@stellarhq.com

By booking a service, session, production, or rental with Stellar's HQ or Beauty Marks by Marz, you acknowledge and agree to the terms of this Cancellation and Refund Policy.